Frequently asked questions
Do the jewellery discolor?
Gold and silver plated jewellery will discolor after a while. Here are some tips to keep your jewellery beautiful for as long as possible:
- Remove your jewellery when you use chemical products.
- Do not spray perfume or hair spray on your jewellery.
- Remove the jewellery when you’re taking a shower or going for a swim, making sure it does not get in contact with water.
- Take off your jewellery while exercising, make sure it does not get in contact with sweat.
- Take off your jewellery while sleeping.
- Keep your jewellery in a box or bag.
- Clean your jewellery with a soft cloth.
Stainless steel jewellery does not discolor.
What are the shipping costs?
The shipping costs depends on where you live and what you order. It ranges from €9,- to €21,-
How is your order shipped?
We send your order with Post NL in a package that fits through the letterbox.
What is the delivery time?
Germany: 2-3 business days
France: 2-3 business days
Belgium: 1-2 business days
United Kingdom: 1-2 business days
Is your country not listed? Send us an email: firstname.lastname@example.org
Can I change or cancel my order?
Unfortunately it is no longer possible to change or cancel your order after shipment. If your order has not yet been shipped, you can contact us at email@example.com
Can I return my order?
After receiving your order you have 14 days to return the items (at own cost and including original packaging). Please insert your order-number in the envelope. Earrings cannot be returned due to hygiene.
5754HC Deurne, The Netherlands
My order has not arrived
It is possible that items are broken or lost during shipment. Contact us at firstname.lastname@example.org. We will resend your order to you.
I have not received a confirmation email
When your order is paid you will always receive a confirmation email. Is this not the case? Then check your unwanted e-mail or check whether you have entered the correct e-mail address. You can always contact us about the status of your order at email@example.com